FAQ

Where are you located?
Our Detailing Sutdio is located in Concord NSW (5 minutes from the M4 Motorway/WestConnex).

We’re professionally accredited with Gtechniq Australia.

We sure are! We are fully insured to provide detailing and ceramic coating services. Our comprehensive insurance coverage ensures peace of mind for both our team and our valued customers.

Yes, we are registered with the Australian Business Number (ABN) and operate as a legitimate business entity.

Our ABN registration ensures transparency and compliance with Australian business regulations

ABN: 78 931 742 123
Registered since: 11 July 2013

Yes, we are committed to environmental sustainability and use eco-friendly products and practices wherever possible.

Our goal is to minimise our environmental footprint while delivering exceptional results for our customers.

We accept various payment methods, including cash, credit/debit cards, and electronic fund transfers (EFT).

Payment is typically due upon completion of the service, and our team will provide you with a detailed invoice for your records.

Yes, we offer online booking options for your convenience. Simply visit our website to schedule your detailing or ceramic coating appointment at a time that suits you best.

Yes, we offer gift certificates or vouchers that make the perfect gift for any occasion. Treat your loved ones to the gift of a clean and shiny vehicle with our customisable gift certificates, available for purchase online or in-person.

Our complimentary courtesy car service is available to eligible customers who require transportation while their vehicle is being detailed and/or ceramic coated at Viridian Detailing.

Simply let us know your need for a courtesy car when scheduling your service appointment, and we'll make the necessary arrangements for you.

The courtesy car is free to customers who select the 'Essential' or 'Signature' Car Paint Protection Package.

It is provided as a complimentary benefit to our valued customers for your convenience.

While we strive to provide flexibility and convenience with our courtesy car service, there are certain restrictions on its use.

Customers are prohibited from engaging in activities such as racing, street racing, off-roading, or any other activities that are not typical for the use of a courtesy car.

Full terms and conditions here.

The courtesy car is fully insured, including liability and comprehensive coverage, to protect against damages, accidents, or theft during your use for those over 30 years old.

Customers under the age of 30 may still use the courtesy car; however, they will be personally responsible for any damages, accidents, or theft occurring during their use and will be required to pay for such incidents in full.

Customers are responsible for any deductibles or excesses applicable to insurance claims.

Customers are responsible for any tolls, parking fees, traffic fines, or other road-related penalties incurred during their use of the courtesy car.

While we understand the convenience of using the courtesy car for long-distance travel, we recommend limiting its use to local commuting and essential errands.

Please consult with us if you have any specific travel plans or requirements.

Yes, customers are required to return the courtesy car with a full tank of fuel at the end of their use.

If the courtesy car is returned with less than a full tank of fuel, customers may be charged for refuelling costs.

The full terms and conditions can be viewed here.

View the complete detailing FAQ here.

View the complete ceramic coating FAQ here.