FAQ

Where are you located?
Our Detailing Sutdio is located in Concord NSW (5 minutes from the M4 Motorway/WestConnex).

We’re professionally accredited with Gtechniq Australia.

We sure are! We are fully insured to provide detailing and ceramic coating services. Our comprehensive insurance coverage ensures peace of mind for both our team and our valued customers.

Yes, we are registered with the Australian Business Number (ABN) and operate as a legitimate business entity.

Our ABN registration ensures transparency and compliance with Australian business regulations

ABN: 71 682 854 039

Yes, we are committed to environmental sustainability and use eco-friendly products and practices wherever possible.

Our goal is to minimise our environmental footprint while delivering exceptional results for our customers.

We accept various payment methods, including cash, credit/debit cards, and electronic fund transfers (EFT).

Payment is typically due upon completion of the service, and our team will provide you with a detailed invoice for your records.

Yes, we offer online booking options for your convenience. Simply visit our website to schedule your detailing or ceramic coating appointment at a time that suits you best.

Yes, we offer gift certificates or vouchers that make the perfect gift for any occasion. Treat your loved ones to the gift of a clean and shiny vehicle with our customisable gift certificates, available for purchase online or in-person.

Our complimentary courtesy car service is available to eligible customers who require transportation while their vehicle is being detailed and/or ceramic coated at Viridian Detailing.

Simply let us know your need for a courtesy car when scheduling your service appointment, and we'll make the necessary arrangements for you.

The courtesy car is free to customers who select the 'Essential' or 'Signature' Car Paint Protection Package.

It is provided as a complimentary benefit to our valued customers for your convenience.

While we strive to provide flexibility and convenience with our courtesy car service, there are certain restrictions on its use.

Customers are prohibited from engaging in activities such as racing, street racing, off-roading, or any other activities that are not typical for the use of a courtesy car.

Full terms and conditions here.

The courtesy car is fully insured, including liability and comprehensive coverage, to protect against damages, accidents, or theft during your use for those over 30 years old.

Customers under the age of 30 may still use the courtesy car; however, they will be personally responsible for any damages, accidents, or theft occurring during their use and will be required to pay for such incidents in full.

Customers are responsible for any deductibles or excesses applicable to insurance claims.

Customers are responsible for any tolls, parking fees, traffic fines, or other road-related penalties incurred during their use of the courtesy car.

While we understand the convenience of using the courtesy car for long-distance travel, we recommend limiting its use to local commuting and essential errands.

Please consult with us if you have any specific travel plans or requirements.

Yes, customers are required to return the courtesy car with a full tank of fuel at the end of their use.

If the courtesy car is returned with less than a full tank of fuel, customers may be charged for refuelling costs.

The full terms and conditions can be viewed here.

Our comprehensive car detailing service includes exterior washing, decontamination, paint correction, basic interior cleaning, and protection. We focus on enhancing the appearance of your vehicle while protecting it from environmental elements.

If you would like to thorough interior clean, including machine extraction of fabric seats, carpets, and mats and/or leather shampoo and conditioning and pet hair removal, please select the 'Interior Detailing' option.

Yes, we offer detailing services for bicycles, motorcycles, and other vehicles. Our expertise in vehicle care extends beyond cars, ensuring that your bike or motorcycle is cleaned, protected, and maintained at our high standards.

Yes, our paint correction process can effectively remove many surface-level scratches and swirl marks, restoring your car’s paint to a smooth, glossy finish.

Deeper scratches may require more extensive work such as wet-sanding or paint touch-ups.

Our goal is to prioritise protection over perfection in our detailing and paint correction process.

Pursuing 100% defect removal involves aggressive polishing and sanding that can compromise the thickness of your car's clear coat, leaving it vulnerable to UV rays, chemical stains and environmental damage.

Our approach aims for 95% defect removal, ensuring a significant enhancement in appearance while maintaining a protective clear coat layer for long-term durability against potential harm. This balance allows us to achieve a notable improvement in your vehicle's aesthetics while safeguarding its structural integrity.

The duration of a car detailing service varies depending on the vehicle’s condition and the level of detailing required. Generally, services are completed within 24 hours for a full detail.

Take advantage of our complimentary courtesy car whilst we work on your vehicle.

Yes, we specialise in pet hair removal and odour elimination.

Our interior detailing service includes deep cleaning techniques that target stubborn pet hair and lingering odours, leaving your vehicle fresh and clean.

No, you don’t need to remove any parts or components before a detailing service or ceramic coating application.

For bicycles, we remove the wheels and the chain prior to detailing and ceramic coating.

We take care of every aspect during the detailing process, ensuring your vehicle is fully prepped for the coating.

Yes, our detailing process is safe for all types of automotive paint, including clear coats, single-stage paint, and specialty finishes. We tailor our approach to suit your vehicle’s specific needs, ensuring protection without compromising the paint.

Yes, after the car detailing process, we offer ceramic or graphene coating services to add an extra layer of protection, ensuring your car stays cleaner for longer and is better protected against environmental damage. View our car ceramic coating packages here.

Ceramic coating is a liquid polymer applied to a car’s exterior surfaces that chemically bonds with the factory paint, creating a layer of protection.

It offers a long-lasting semi-permanent protective layer against environmental contaminants, UV damage, and minor scratches, while enhancing gloss and ease of cleaning.

View our Car Ceramic Coating Package here.

Graphene car coating is a high-tech protective layer made using graphene oxide. It forms a slick, durable barrier on your car’s paint, offering enhanced resistance to scratches, chemicals, water spotting, and UV rays.

Compared to traditional ceramic coatings, graphene coatings have better heat dissipation and scratch resistance.

View our Car Graphene Coating Package here.

Ceramic coating offers benefits such as protection from UV rays, chemical stains, and oxidation, while enhancing the vehicle’s gloss.

It makes cleaning easier by repelling dirt and water, and adds a durable layer of defence against minor scratches.

Our professional-grade Gtechniq Crystal Serum Ultra Ceramic Coating can last up to 5–7 years with proper maintenance. This includes annual inspections and maintenance washes to ensure the coating performs at its best.

At Viridian Detailing, our professional-grade ceramic coating costs $1,499.00, including wash & decontamination, paint correction and full surface preparation to maximise coating adhesion, durability and performance. All ceramic coating packages include the use of a BMW courtesy car.

View our Ceramic Coating cost here.

Both ceramic and graphene coatings provide excellent protection.

If you want a tried and tested product that has been on the market for over 10 years, then ceramic coating is the way to go.

If you're after the latest and greatest in paint protection, then graphene coating is your choice.

You can't go wrong with either, it comes down to personal preference!

View our Ceramic Coating Packages here.

View our Graphene Coating Packages here.

While many dealerships offer ceramic coating, getting your car ceramic coated by a specialist detailer provides better results.

In some instances, our customers have reported that the dealership use a spray sealant which only lasts a few months and don't perform the necessary preparation process like wash & decontamination, paint decontamination and paint correction.

Specialist detailers, like Viridian Detailing, have the expertise and time to ensure thorough preparation and professional application.

Dealerships prioritise speed and volume, which can lead to a less precise application. For superior protection, enhanced gloss, and long-lasting results, it’s best to choose a detailer experienced in ceramic coating.

View our Ceramic Coating Packages here.

The duration of a ceramic coating service varies depending on the vehicle’s condition and the level of detailing required. Generally, services are completed within 24 hours.

Take advantage of our complimentary courtesy car whilst we work on your vehicle.

View our Ceramic Coating Packages here.

Yes, ceramic coatings can be applied to matte paint.

The matte-specific coating will not alter the matte finish and will provide the same protective benefits, such as UV and chemical protection and ease of cleaning.

While ceramic coating provides a hydrophobic layer that repels water, it cannot completely prevent water spots. However, it reduces the risk by making it easier to clean off any residue before spots form.

While ceramic coating significantly reduces the frequency of washing, it doesn't eliminate the need entirely.

The coating acts as a protective layer, making it easier to clean your vehicle and extending the time between washes.

Regular washing is still recommended to remove accumulated dirt, maintain the coating's effectiveness.

Yes, ceramic coating provides longer-lasting protection compared to waxing.

A waxing solution lasts up to 6 months, whereas a semi-permanent ceramic coating can last up to 9-10 years. It offers superior durability and requires less frequent reapplication whilst enhancing gloss and depth of the paint.

Ceramic coating provides a protective layer that enhances gloss and makes cleaning easier, while Paint Protection Film (PPF) offers a physical barrier that absorbs impacts from rock chips and deeper scratches. Combining both can provide comprehensive protection.

View our Ceramic Coating Packages here.

Ceramic coating on glass enhances visibility in rainy conditions by allowing water to bead and roll off quickly. It also helps reduce the need for wiper usage, making driving safer in wet conditions.

It’s recommended to wait at least 7 days before washing your car after ceramic coating application to allow the coating to fully cure and bond to the paint. View our complete post-ceramic coating maintenance guide here.

Ceramic coating doesn’t make your car scratch-proof.

It provides a durable layer of protection that can help prevent minor scratches and swirl marks from marring the paint.

Ceramic coating will not change the colour of your car. It enhances the natural gloss and depth of the paint, making it appear more vibrant, but it won’t alter the original hue.

Ceramic coating can be applied to paint, glass, wheels and plastics.

Whilst ceramic coating is a semi-permanent solution, it can be removed through a process called paint correction or polishing. Get in touch to ensure proper removal without damaging the paint.

Yes, ceramic coating provides a protective layer that helps prevent bird droppings, tree sap, and other contaminants from etching into to your vehicle’s paint.

We recommend to remove these contaminants quickly with a lubricant and clean microfibre towel to avoid potential damage.

While DIY entry-level ceramic coating kits are available, professional application is recommended for best performance and durability.

We have access to professional-only grade ceramic and graphene coatings which offer better performance and durability.

We ensure proper surface preparation, even application, and full curing to maximise the coating’s durability and protection.

View our Car Ceramic Coating Package here.

View our Car Graphene Coating Package here.

To maintain your ceramic coating, it's essential to wash your car regularly using a pH-neutral soap, avoid automatic car washes and hand-car washes and schedule an annual maintenance wash and inspection to maintain the coating performance and durability.

We have a comprehensive guide available here.

Ceramic coating does not protect against rock chips or larger impacts. For protection against rock chips and road debris, we recommend using a Paint Protection Film (PPF) in conjunction with ceramic coating.

Yes, ceramic coating can be applied over vinyl wraps and Paint Protection Film (PPF) to add an extra layer of protection and enhance hydrophobic properties.

Graphene car coating is a high-tech protective layer made using graphene oxide. It forms a semi-permanent slick, durable barrier on your car’s paint, offering enhanced resistance to scratches, chemicals, water spotting, and UV rays.

Compared to traditional ceramic coatings, graphene coatings have better heat dissipation and scratch resistance.

View our Car Graphene Coating Package here.

Ceramic coating is a liquid polymer applied to a car’s exterior surfaces that chemically bonds with the factory paint, creating a layer of protection.

It offers a long-lasting semi-permanent protective layer against environmental contaminants, UV damage, and minor scratches, while enhancing gloss and ease of cleaning.

View our Car Ceramic Coating Package here.

Our professional-grade graphene coating can last up to 5–7 years with proper maintenance. This includes annual inspections and maintenance washes to ensure the coating performs at its best.

At Viridian Detailing, our graphene coating price starts at $1,499.00, including wash & decontamination, paint correction and full surface preparation to maximise coating adhesion, durability and performance. All graphene coating packages include the use of a BMW courtesy car.

View our Graphene Coating Price here.

Absolutely. A graphene ceramic coating delivers superior protection, enhanced gloss, and long-lasting hydrophobicity. It’s ideal for drivers looking to preserve their car’s value and appearance over the long term.

Ceramic coating offers benefits such as protection from UV rays, chemical stains, and oxidation, while enhancing the vehicle’s gloss.

It makes cleaning easier by repelling dirt and water, and adds a durable layer of defence against minor scratches.

Both ceramic and graphene coatings provide excellent protection.

If you want a tried and tested product that has been on the market for over 10 years, then ceramic coating is the way to go.

If you're after the latest and greatest in paint protection, then graphene coating is your choice.

You can't go wrong with either, it comes down to personal preference!

View our Ceramic Coating Packages here.

View our Graphene Coating Packages here.

While many dealerships offer graphene coating, getting your car graphene coated by a specialist detailer provides better results.

In some instances, our customers have reported that the dealership use a spray s which only lasts a few months and don't perform the necessary preparation process like wash & decontamination, paint decontamination and paint correction.

Specialist detailers, like Viridian Detailing, have the expertise and time to ensure thorough preparation and professional application.

Dealerships prioritise speed and volume, which can lead to a less precise application. For superior protection, enhanced gloss, and long-lasting results, it’s best to choose a detailer experienced in graphene coating.

View our Graphene Coating Packages here.

The duration of a ceramic coating service varies depending on the vehicle’s condition and the level of detailing required. Generally, services are completed within 24 hours.

Take advantage of our complimentary courtesy car whilst we work on your vehicle.

Yes, graphene coatings can be applied to matte paint.

The matte-specific coating will not alter the matte finish and will provide the same protective benefits, such as UV and chemical protection and ease of cleaning.

While graphene coating provides a hydrophobic layer that repels water, it cannot completely prevent water spots. However, it reduces the risk by making it easier to clean off any residue before spots form.

While graphene coating significantly reduces the frequency of washing, it doesn't eliminate the need entirely.

The graphene coating acts as a protective layer, making it easier to clean your vehicle and extending the time between washes.

Regular washing is still recommended to remove accumulated dirt, maintain the coating's effectiveness.

Yes, graphene coating provides longer-lasting protection compared to waxing.

A waxing solution lasts up to 6 months, whereas a semi-permanent graphene coating can last up to 7 years. It offers superior durability and requires less frequent reapplication whilst enhancing gloss and depth of the paint.

Graphene coating provides a protective layer that enhances gloss and makes cleaning easier, while Paint Protection Film (PPF) offers a physical barrier that absorbs impacts from rock chips and deeper scratches. Combining both can provide comprehensive protection.

Graphene coating on glass enhances visibility in rainy conditions by allowing water to bead and roll off quickly. It also helps reduce the need for wiper usage, making driving safer in wet conditions.

It’s recommended to wait at least 7 days before washing your car after graphene coating application to allow the coating to fully cure and bond to the paint. View our complete post-graphene coating maintenance guide here.

Graphene coating will make your car scratch-resistant.

It provides a durable layer of protection that can help prevent minor scratches and swirl marks from marring the paint.

Graphene coating will not change the colour of your car. It enhances the natural gloss and depth of the paint, making it appear more vibrant, but it won’t alter the original hue.

Graphene coating can be applied to paint, glass, wheels and plastics.

Whilst graphene coating is a semi-permanent solution, it can be removed through a process called paint correction or polishing. Get in touch to ensure proper removal without damaging the paint.

Yes, graphene coating provides a protective layer that helps prevent bird droppings, tree sap, and other contaminants from etching into to your vehicle’s paint.

We recommend to remove these contaminants quickly with a lubricant and clean microfibre towel to avoid potential damage.

While DIY entry-level ceramic coating kits are available, professional application is recommended for best performance and durability.

We have access to professional-only grade ceramic and graphene coatings which offer better performance and durability.

We ensure proper surface preparation, even application, and full curing to maximise the coating’s durability and protection.

View our Car Graphene Coating Package here.

To maintain your ceramic coating, it's essential to wash your car regularly using a pH-neutral soap, avoid automatic car washes and hand-car washes and schedule an annual maintenance wash and inspection to maintain the coating performance and durability.

We have a comprehensive guide available here.

Graphene coating does not protect against rock chips or larger impacts. For protection against rock chips and road debris, we recommend using a Paint Protection Film (PPF) in conjunction with ceramic coating.

Yes, graphene coating can be applied over vinyl wraps and Paint Protection Film (PPF) to add an extra layer of protection and enhance hydrophobic properties.