FAQ

Where are you located?
Our Detailing Sutdio is located in Concord NSW (5 minutes from the M4 Motorway/WestConnex).

We’re professionally accredited with Gtechniq Australia.

We sure are! We are fully insured to provide detailing and ceramic coating services. Our comprehensive insurance coverage ensures peace of mind for both our team and our valued customers.

Yes, we are registered with the Australian Business Number (ABN) and operate as a legitimate business entity.

Our ABN registration ensures transparency and compliance with Australian business regulations

ABN: 78 931 742 123
Registered since: 11 July 2013

Yes, we are committed to environmental sustainability and use eco-friendly products and practices wherever possible.

Our goal is to minimise our environmental footprint while delivering exceptional results for our customers.

We accept various payment methods, including cash, credit/debit cards, and electronic fund transfers (EFT).

Payment is typically due upon completion of the service, and our team will provide you with a detailed invoice for your records.

Yes, we offer online booking options for your convenience. Simply visit our website to schedule your detailing or ceramic coating appointment at a time that suits you best.

Yes, we offer gift certificates or vouchers that make the perfect gift for any occasion. Treat your loved ones to the gift of a clean and shiny vehicle with our customisable gift certificates, available for purchase online or in-person.

Our complimentary courtesy car service is available to eligible customers who require transportation while their vehicle is being detailed and/or ceramic coated at Viridian Detailing.

Simply let us know your need for a courtesy car when scheduling your service appointment, and we'll make the necessary arrangements for you.

The courtesy car is free to customers who select the 'Essential' or 'Signature' Car Paint Protection Package.

It is provided as a complimentary benefit to our valued customers for your convenience.

While we strive to provide flexibility and convenience with our courtesy car service, there are certain restrictions on its use.

Customers are prohibited from engaging in activities such as racing, street racing, off-roading, or any other activities that are not typical for the use of a courtesy car.

Full terms and conditions here.

The courtesy car is fully insured, including liability and comprehensive coverage, to protect against damages, accidents, or theft during your use for those over 30 years old.

Customers under the age of 30 may still use the courtesy car; however, they will be personally responsible for any damages, accidents, or theft occurring during their use and will be required to pay for such incidents in full.

Customers are responsible for any deductibles or excesses applicable to insurance claims.

Customers are responsible for any tolls, parking fees, traffic fines, or other road-related penalties incurred during their use of the courtesy car.

While we understand the convenience of using the courtesy car for long-distance travel, we recommend limiting its use to local commuting and essential errands.

Please consult with us if you have any specific travel plans or requirements.

Yes, customers are required to return the courtesy car with a full tank of fuel at the end of their use.

If the courtesy car is returned with less than a full tank of fuel, customers may be charged for refuelling costs.

The full terms and conditions can be viewed here.

Our detailing service involves thorough cleaning, interior vacuuming, surface polishing, waxing, ceramic coating, tyre cleaning, and interior conditioning to restore and maintain your car's appearance. Check out our detailing packages!

Yes! We offer detailing services for a wide range of vehicles, including motorcycles, road/MTB/gravel bikes, RVs and boats.

Our detailing process includes techniques to reduce the appearance of scratches and swirl marks, although complete removal depends on the depth and severity of the marks. We aim for a 95%+ defect &imperfection removal.

Our goal is to prioritise protection over perfection in our detailing process. Pursuing 100% defect removal involves aggressive polishing and sanding that can compromise the thickness of your car's clear coat, leaving it vulnerable to chemical stains and environmental damage. Our approach aims for 95% defect removal, ensuring a significant enhancement in appearance while maintaining a protective clear coat layer for long-term durability against potential harm. This balance allows us to achieve a notable improvement in your vehicle's aesthetics while safeguarding its structural integrity.

The duration varies based on the detailing or ceramic coating package and the condition of the vehicle. Typically, it can take anywhere between 2-18 hours and available for pick up within 24 hours.

Yes, our detailing service includes specialised treatments to effectively remove pet hair and eliminate odours, leaving your car decontaminated and free from bacteria, fresh and clean.

Our detailing and ceramic coating processes are designed to be non-intrusive. We perform all services without the need to remove any vehicle components or parts. We use industry-leading techniques to ensure a thorough and effective application while keeping your vehicle fully intact. This approach allows us to provide exceptional results without causing any disruption to the functionality or structure of your car.

Ceramic coating is a liquid polymer applied to the exterior of a vehicle. It acts as a semi-permanent protective layer against environmental elements, UV rays, dirt and minor scratches while providing a glossy finish and ease of cleaning.

We sure can! We have a professional range of ceramic specifically for application on matte paint.

Our matte-specific coatings will provide you with the protective and easy maintenance benefits of a ceramic coating without adding gloss or sheen.

Our professional range of coatings from Gtechniq is guaranteed for up to 9 years for paintwork on cars. Proper maintenance and care can extend its longevity.

Yes, ceramic coating creates a hydrophobic and extremely smooth and slick surface, reducing water spots and stains by repelling water and contaminants.

While ceramic coating significantly reduces the frequency of washing, it doesn't eliminate the need entirely. The coating acts as a protective layer, making it easier to clean your vehicle and extending the time between washes. However, regular washing is still recommended to remove accumulated dirt, maintain the coating's effectiveness, and ensure your car continues to shine at its best.

Yes, ceramic coating provides longer-lasting protection compared to waxing. A waxing solution lasts up to 6 months, whereas a semi-permanent ceramic coating can last up to 9 years. It offers superior durability and requires less
frequent reapplication whilst enhancing gloss and depth of the paint.

Ceramic coating can be applied to paint, glass, wheels and plastics.

Coating glass surfaces enhances visibility and safety when driving in rain and storms, repels dirt and makes cleaning easier. It adds protection against stains, water spotting/etching and improves clarity and durability of the glass.

We recommend waiting 7 days before washing your car to allow the coating to cure properly. It is advised to use the three-bucket method, a soft microfibre wash mitt and drying with a soft and absorbent drying towel and/or car dryer. Get in touch to learn more about product recommendations and maintenance advice and techniques!

While it enhances scratch resistance, ceramic coating doesn't make your vehicle or bicycle completely scratch-proof. It can reduce the appearance of minor scratches and swirl marks. Our self-healing range of ceramic coatings will heal over minor defects and swirl marks.

Whilst ceramic coating is a semi-permanent solution, it can be removed through a process called paint correction or polishing. Get in touch to ensure proper removal without damaging the paint.

Ceramic coating enhances the colour depth and glossiness of your vehicle's paint.