Refund policy

Return Policy:

At Viridian Detailing, we are committed to providing top-quality service and customer satisfaction. We understand that occasionally situations may arise where a return or refund is necessary. Please review our return policy below:

  1. Scope of Policy: This return policy applies to all car and bicycle detailing and ceramic coating services provided by Viridian Detailing.

  2. Refund Eligibility:

    • Refunds will be considered in the following circumstances:
      • If the service provided does not meet the standards outlined in the agreement or falls below industry standards.
      • If there are material defects or issues arising from the detailing or ceramic coating process.
    • Refund requests must be made within 7 days of service completion.

  3. Return Procedure:

    • To initiate a return or refund request, please contact us at hello@viridiandetailing.com.au.
    • Provide detailed information about the reason for the return, along with any supporting documentation or evidence.
    • We will review your request and may require further clarification or inspection of the service provided.

  4. Inspection Process:

    • In cases where a return or refund is requested due to service quality or defects, we may conduct an inspection of the vehicle or bicycle to assess the reported issues.
    • The inspection will be scheduled at a mutually convenient time and will involve a physical examination of the vehicle or bicycle.

  5. Refund Determination:

    • Upon completion of the inspection, we will determine the eligibility of the refund based on the findings.
    • If the service is found to be substandard or defective, a refund may be issued in full or partial depending on the extent of the issue.

  6. Refund Method:

    • Refunds will be processed using the original method of payment unless otherwise agreed upon.
    • Please allow up to 10 business days for the refund to reflect in your account after approval.

  7. Non-Refundable Items:

    • Certain items such as consumables used during the detailing process or any additional products purchased separately are non-refundable.

  8. Cancellation Policy:

    • Cancellation of service appointments must be made at least 48 hours in advance to avoid any cancellation fees.
    • Appointments canceled within 48 hours may be subject to a cancellation fee.

  9. Contact Information:

    • For any inquiries or assistance regarding returns and refunds, please contact our customer service team at hello@viridiandetailing.com.au.

Viridian Detailing reserves the right to amend or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.